Shipping & Returns

SHIPPING

As all my candles and soaps are made fresh for each order please allow up to 7 working days for your order to be shipped.

Shipping costs are based on the total weight of your order. You can get an estimate of the postage costs by adding the items to your shopping basket then select `view basket` and the postage options will be shown at the bottom of the page.

I ship using Royal Mail 1st Class (UK only up to 1kg) for all other orders. A courier service is also available for orders up to 20kg for the flat rate of £6.99 (UK Mainland Only).

RETURNS POLICY

You may return new, unopened items within 10 days of delivery for a full refund.

You are responsible for the return postage costs unless the item is faulty or broken, in which case your postage costs will be refunded too.

You should expect to receive your refund within four weeks of returning your item, however, in most cases you will receive a refund more quickly. This time period includes the time it takes for the package to reach me, the time it takes me to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply reply to your original order confirmation email or contact me at returns@ayrshire-art.co.uk. I will notify you via e-mail of your refund once I've received and processed the returned item. 

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